Personal Learning Adviser
RISK: Committed to YOUR success
During your training, you may find that there may be times when you need guidance, direction, technical advice and support. If you need it, ongoing assistance from your Personal Learning Adviser is provided as part of our Guaranteed Pass scheme.
Your Personal Learning Adviser is available to support your learning throughout the training course, right up until you receive your certificate. We find this dedicated support increases the first time pass rate and helps you to stay compliant throughout the learning process.
Your Personal Learning Adviser can be contacted by phone or email, even out of normal office hours. If your Personal Learning Adviser cannot help resolve your query immediately, then the relevant Senior Consultant who will contact you.
Wherever possible, we aim to speak to you immediately or within 2 hours. Out of hours and when times are very busy or you need a Senior Consultant, we promise to return calls and emails within a maximum of one business day.
RISK: Advice, knowledge and experience you can trust
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