Pre and Post Course Support
Outstanding Support Before, During and After Your Course
When you book with RISK, you’re not just booking a course. You’re joining a training provider that genuinely cares about your success.
► Before your course – you can speak with our advisers who can help guide you through your booking and answer any specific course questions. As soon as you receive your booking confirmation, you will receive access to our award-winning Personal Learning Zone – so you can prepare for the course, review the syllabus in more detail and become familiar with the current course content. Finally, before the course starts – if studying remotely - you can take our ‘free tech test’ to ensure you experience smooth online ‘hassle free’ learning.
► During your course – you’ll benefit from expert tutors, engaging learning methods, and ongoing access to the Personal Learning Zone. You also get ‘out of hours’ access to a highly experienced tutor should there be any areas you need added support with.
► After your course – our tutors and support team are still here to help, whether it’s clarifying content, guiding you to further study, or answering questions about applying your new skills on site.
Pre and Post Course Support: Why RISK Goes Further for Every Delegate
Booking an SMSTS, SSSTS or Refresher course is a big commitment. You’re not just looking to pass an exam — you want a provider that supports you every step of the way, ensuring you leave with genuine confidence in your knowledge.
At RISK, support is at the heart of what we do. We’re a small, dedicated team, entirely focused on your needs. That means when you call us, you’re speaking directly to an experienced adviser who can answer your questions, guide your choices and give you reassurance before you even book.
But our support doesn’t stop there. We’ve built an award-winning framework of pre-course preparation, in-course support, and post-course guidance that ensures every delegate has the very best chance of success.
Why selecting a CITB-approved trainer like RISK is important?
If you're looking for training or certification for yourself or your team, working with RISK (as a CITB-approved trainer), ensures that the courses are legitimate and recognised within the industry. Plus you get full eligibility for any CITB grants or funding.
The RISK Personal Learning Zone
Our award winning Personal Learning Zone is a unique online portal designed to enhance your accredited course experience. As soon as your joining instructions hit your inbox, you can dive straight into preparation because all course materials are immediately available to you.
Inside the Personal Learning Zone, you’ll find:
► A clear study framework to guide your learning.
► Interactive learning checks to test your knowledge.
► Access to past exam questions for realistic practice.
► Scenario-based exercises to help you apply learning to real-life situations.
This means you arrive at your course fully prepared, confident, and ready to get the most out of your training.
Free Telephone Support and 1-to-1 Out of Hours Tutor Support
Learning can feel overwhelming, especially if you haven’t studied in a while. That’s why RISK goes above and beyond with personalised support.
► Our experienced telephone advisers are always available to help you select the right course, navigate your booking, and ensure you can access all course materials.
► We provide a FREE Zoom technology test ahead of your course, so you know you can log in and participate without stress.
► And most importantly, we offer a 1-to-1 out of hours tutor support helpline. This gives every delegate direct access to expert tutors for the entire duration of their course..
So if there’s a topic you don’t quite understand, or a concept you need explained differently, you can pick up the phone and get coached through it. We don’t just want you to pass — we want you to enjoy the learning journey.
Why This Matters
Not all training providers offer this level of support. Some simply provide the bare minimum to get you through the exam. At RISK, we believe safety training is too important to cut corners. Our goal is for every delegate to finish their course not just with a certificate, but with the confidence and competence to apply their learning in the real world.
