How do CITB ensure the quality of virtual training?

How do CITB ensure the quality of virtual training?

CITB supports the skills needs of the British construction sector, it needs stringent controls over the quality of their accredited training providers.

CITB assessors audit ATO’s and can reject courses, revoking qualifications awarded

CITB is responsible for helping to develop and maintain standards and qualifications in the construction industry. This means they must ensure that the training provided by Approved Training Organisations (ATOs) is delivered and assessed to an industry agreed standard. This is assessed and audited in the following ways:

  • A CITB assessor can discretely join any virtual training session
  • Audit #1 assessors randomly choose courses, delegates and check all is in order
  • Audit #2 Methodically review training provider procedures (Lesson Plans, tutors, slides & Supporting materials)

What happens if an ATO is below standard?

The audits are to make sure that all the CITB Approved Training Organisations (ATOs) are consistent in how they treat learners and provide their services. If a course is rejected, then the training provider needs to explain to the cohort of delegates that their qualifications aren't valid and they must re-sit the qualification. If the training provider fails to meet the high standards set by CITB they will have their ATO status revoked and no longer legally teach CITB courses.

How can you validate the quality of your CITB training provider?

The first step to take is make sure you’re aware of who is delivering the CITB course you need before you book it. This is because there are lots of ‘middle men’ or ‘broker’ websites promoting courses at very low prices. These ‘middle men’ or ‘brokers’ then sell on the booking. This means you can’t establish the quality of the training provider, or evaluate the risk of receiving a below par experience.  What’s more, if an audit (whether random or an investigation as a result of a health and safety breach) determines your course should be rejected, then your qualification will be revoked. It’s estimated over a 1000 courses have been rejected since the virtual training commenced in 2020, which could impact up to 10,000 qualifications.


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